The 5% number lives in a spreadsheet.
Someone adds up paid patient care hours and volunteer hours by hand before every survey, and hopes nothing was missed.
US hospicesHospices and palliative care
Volunteer management for hospices and palliative care
Keep every volunteer's training, clearances and hours in one record, and show what your volunteers contribute whenever a surveyor, board or donor asks.
Trusted by
- Unified Care Hospice
- Weinstein Hospice
- Hospice Calgary
- Paul Sugar Palliative Support Foundation
- Main Line Health
- CHUM
Sound familiar?
What we hear from volunteer coordinators before they switch to Vome.
We find out a clearance expired after the fact.
Police checks, TB tests and confidentiality agreements sit in a spreadsheet column nobody remembers to check.
Training records are everywhere.
Orientation sign-ins on paper, course certificates in email, and a 30-hour training program tracked in one person's head.
REPORT
See your 5% while it's happening
Volunteers log hours by type of service, direct care or administrative. Set the 5% as a goal and watch progress live, instead of finding out at survey time. See how it works →
- Hours by type of service, program and volunteer
- Cost savings from each position and the time worked
- The 5% as a goal on your analytics dashboard
- Records ready to export when the surveyor asks
HOURS REPORT April · 1,248 hours
Site All sites Program Patient care
1,248
Hours logged
187
Volunteers
342
Reservations
ONBOARD
Training and clearances that run themselves
An onboarding sequence takes each volunteer from orientation to their first visit. When they finish a step you're notified, and when you approve one they're told what's next. See how it works →
- Orientation, courses and policy documents delivered in order
- Police checks and TB results uploaded by the volunteer
- Yearly collection rounds for flu shots and annual forms
- No patient visits until every step is complete
STEP TYPES Hospice volunteer training
Steps in this sequence
- 1 Interview RequiredScreening interview with the coordinator
- 2 Orientation RequiredHospice philosophy of care
- 3 Waiver RequiredConfidentiality agreement
- 4 Background check RequiredBackground check · uploaded
- 5 Training Conditional30-hour volunteer training
COORDINATE
Visiting, residential and bereavement in one schedule
Regulars keep their weekly slot, and the wider pool picks up vigils and events when they can. See how it works →
- Shift series for weekly companionship and respite visits, in residence and at home
- Self-booking for 11th Hour vigils, events and bereavement groups
- Built-in chat for each shift and program, members added automatically
- Reminders before every shift, by email and in the app
SHIFT CHATROOM Residence companionship · Tuesday
- Heads up: the family in room 3 is visiting today, so start with room 5.
- Got it. Is the vigil for tonight still open?
- Yes, two spots left. Reminder: sign the visit log at the nursing station.
Auto reminder Vome will send a check-in reminder 30 min before the shift.
Message all 4 attendees…
The rules you answer to, already covered
What US and Canadian hospices are expected to keep, and how Vome keeps it for you.
Medicare-certified hospicesUS
Volunteers must provide at least 5% of the total patient care hours of paid staff and contractors. You keep records of the type of service, the time worked and the cost savings.
Vome reports the ratio and the cost savings, and tracks the 5% live as a goal.
Source: 42 CFR 418.78
Canadian hospicesCanada
No hours quota. Accreditation and hospice standards expect documented screening, set training (often 30 hours for client-facing volunteers) and accurate records of visits and hours.
Vome keeps clearances, training and hours in one record, stored in Canada.
Sources: Accreditation Canada, HPCO
From first interest to first visit
- 01
Apply
An application form with your screening questions, on your own recruitment page.
- 02
Screen and train
A sequence runs orientation, checks and training, and tells you when each step is done.
- 03
Match
Assign them a weekly shift series, or let them book the visits they can take.
- 04
Report
Hours, the 5% and impact numbers, ready for surveyors, boards and donors.
Report more than hours
After each shift, volunteers answer a short form you design. The numbers add up on your dashboard for your board, funders and annual report.
- Patients visited
- Companion hours
- Families supported
- Vigils attended
- Bereavement calls made
- Volunteer cost savings
Questions hospices ask us
Straight answers about how Vome works for programs like yours.
Still have questions? Talk to our team
We're a Canadian hospice. Does any of this apply?
The 5% rule is US only. Canadian hospices use Vome to keep police checks, training and visit hours current and in one place for accreditation, boards and donors. Data is stored in Canada, in English and French.
Can Vome report the Medicare 5% requirement?
Yes. Volunteers log hours by type of service, you enter paid patient care hours, and Vome reports the ratio and the cost savings. On the Enterprise plan you can also set the 5% as a goal on your analytics dashboard and track it live.
Can volunteers upload their own police checks?
Yes. They upload documents in their onboarding sequence, you set how long each one stays valid, and both of you get a reminder before it expires.
Can we collect flu shots and annual forms from everyone each year?
Yes. Set the flu shot record, a TB result or a yearly confidentiality agreement as an ongoing requirement, choose who owes it, and add a collection round that repeats every year with an opening date, a deadline and a closing date. When the round opens, each volunteer who owes it is asked for it, including people who finished onboarding years ago.
Do you work with background check providers?
Vome connects with Sterling Volunteers and Verified First, so checks are ordered and tracked inside the onboarding flow.
Is Vome HIPAA compliant, and will you sign a BAA?
Yes. Vome is HIPAA compliant and signs a Business Associate Agreement (BAA). Canadian data is stored in Canada under PIPEDA and Quebec's Law 25.
Running several sites, or a hospice inside a health system? Give each site its own coordinator view with central reporting on Enterprise.
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